Key Terms and Conditions
Nurses and Care Assistants are provided at our published rates. Service users are invoiced weekly, or on a 4 weekly basis if requested.
We undertake to fill all bookings, but in the event of being unable to help, no fee is charged.
The company requires a minimum of 24 Hrs notice if the customer wishes to cancel a booked visit. There will be a charge of equivalent of 2 Hrs work if the customer fails to cancel or gives less than 24 Hrs notice unless there are exceptional circumstances.
Cerecare endeavours to maintain continuity of care, but in the event of sickness or absence of an employee, we will supply an alternative member of staff.
Where possible all employees must obtain a signature from the service user or representative to verify each visit on the timesheet that is provided. The service user is charged according to the information provided on the timesheet.
Cerecare may terminate the provision of service as a result of extreme circumstances; in this event we endeavour to give one month’s notice unless the circumstances are such, that the staff are placed in a situation that contravenes their well-being and Health & Safety.
A service user may terminate the provision of service by giving one month’s notice.
Service users may change service arrangements on a temporary basis by giving at least twenty four hours notice.