Ensuring Quality
We take our responsibilities for quality of service, conformance to standards and regulations very seriously.
Quality of service is not just about formal inspections; we regularly review our own processes, conduct satisfaction & similar surveys with our Service Users, Customers and staff, produce an annual quality assurance report, and always welcome feedback.
Comments and suggestions are always welcome. We want it to be easy for your feedback to be passed to us. Comment forms are available in the Housefiles; they can also be downloaded from our website.
Registrations and Inspections
Our Registrations
Cerecare Nursing and Domiciliary Services Ltd is registered as a Nursing & Domiciliary Service with the Care and Social Services Inspectorate Wales (CSSIW), and the United Kingdom Home Care Association (UKHCA).
Inspections
In common with other similar Companies, our procedures & records are regularly inspected by the Care and Social Services Inspectorate for Wales (CSSIW) and our most recent CSSIW inspection report is available on the CSSIW website
(www.cssiw.co.uk).
Staff References, CRB Checks & Conduct
All staff have relevant and up to date references and have an enhanced CRB police disclosure.
Staff conduct is governed according to the United Kingdom Home Care Association (UKHCA) and NMC codes of conduct.
Nursing staff maintain their own registration and professional profiles. The company regularly checks Nursing staff PIN numbers .
All staff wear a Cerecare uniform where appropriate and carry Cerecare Photo Identity Cards.
Service Reviews
A member of the management team maintains regular contact with service users, either by telephone or face-to-face meetings.
Care plans (and site visits) are reviewed at regular intervals.
Service arrangements may be reviewed at any time. A review may be scheduled by contacting the office.
Staff Training & Qualifications
All Community Care Assistants / Support Workers have NVQ2 / 3 in ‘Working with Elders’ or ‘Working with Individuals’ or are working towards these qualifications. All staff are given mandatory training in First Aid, Food Hygiene, Medication, Manual Handling, CPR, Abuse Awareness to include Adult & Child Protection, Health & Safety and Dementia Awareness. Senior and Deputy care assistants either hold NVQ 3 ‘Working with Elders’ or are working towards it.
Only appropriately trained staff are provided to each service user.
Staff training requirements are identified and addressed on a regular basis.
Insurance & Data Protection
In accordance with requirements for supplying services to Local Authorities, we have appropriate Liability Insurances.
We are registered under the Data Protection Act 1998. All information relating to staff and service users is kept in confidence and can be accessed only at their request.