Ensuring Quality

We take our responsibilities for quality of service, conformance to standards and regulations very seriously.

Quality of service is not just about formal inspections; we regularly review our own processes, conduct satisfaction & similar surveys with our Service Users, Customers and staff, produce an annual quality assurance report, and always welcome feedback.
Comments and suggestions are always welcome. We want it to be easy for your feedback to be passed to us.  Comment forms are available in the Housefiles; they can also be downloaded from our website.

Registrations and Inspections

Our Registrations

Cerecare Nursing and Domiciliary Services Ltd is registered as a Nursing Agency and a Domiciliary Service with the Care and Social Services Inspectorate Wales (CSSIW), and the United Kingdom Home Care Association (UKHCA).

Inspections

In common with other similar Companies, our procedures & records are regularly inspected by the Care and Social Services Inspectorate for Wales (CSSIW) and our most recent CSSIW inspection report is available on the CSSIW website
(www.cssiw.co.uk).

Staff References, DBS Checks & Conduct

All staff have relevant and up to date references and have an enhanced Disclosure and Barring Scheme certiicate (DBS).

Staff conduct is governed according to the Care Council of Wales Code o Practice and the Nursing and Midwifery Council codes of conduct, work practice and ehtics.

Nursing staff maintain their own registration and personal professional portfolios. The company regularly checks Nursing staff PIN numbers . Domiciliary Care Workers have continuing professional development portfolios and the Registered Manager of Nursing & Domiciliary Services and the Responsible Individual are Registered Managers with Care Council for Wales and Care and Social Services Inspectorate Wales.

All staff wear a Cerecare uniform where appropriate and carry a Cerecare Photo Identity badge.

Service Reviews

A member of the management team maintains regular contact with service users, either by telephone or face-to-face meetings.

Care plans are reviewed at regular intervals.

Service arrangements may be reviewed at any time. A review may be scheduled by contacting the office.

Staff Training & Qualifications

All Community Care Workers have acheived Level 2/3 in Health & Social care or are working towards the qualfication and Credit Framework HSC level 2/3 Diploma qualification.  All staff participate in mandatory training as set out in the Social Care Workers Induction Framework . Senior staff are qualified or working towards their Level 3/5 qualifications.

Only appropriately trained staff are provided to each Service User.

Staff training requirements are identified and addressed on a regular basis through personal development planning sessions.

Insurance & Data Protection

In accordance with requirements for supplying services to Local Authorities, we have appropriate Liability Insurances.

We are registered under the Data Protection Act 1998. All information relating to staff and service users is kept in confidence. This information can be accessed by the indviduals themselves. This request can be made in writing at a nominal fee explained in our terms and conditions.